Quality Assurance Manual
| TABLE OF CONTENTS |
ATEX
see/print certificate.pdf |
9001:2000 see/print certificate.pdf |
If our company, created in 1942, always profited from a strong reputation of
reliability and quality, that is not
due to random.
Our step and our engagement towards our quality products as well as our services
were always our
principal objectives. And when in the nineties, the ISO 900x standards appeared,
RÜEGER SA, naturally
engaged itself in obtaining this certification.
Thus, in 1996, RÜEGER SA received its certificate ISO 9001: 1994, delivered
by the Swiss internationnal
TÜV organ of certification.
In order to improve its quality steps, RÜEGER decided to institute its
quality handbook towards " Process "
orientation and according to the new directives of the standard ISO 9001: 2000
which will come into effect
at the beginning of 2002.
Following to the above RÜEGER had changed from printed Quality System
to Intranet support introducing
at the same time the process approach. Information is thus centralized on a
server, and accessible to the
collaborators via the " browser " from their personal computers.
In 1999, the international organ of certification TÜV certified our company
again and congratulated us on
our choice of a quality handbook entirely managed on networks data processing
type Intranet.
Our charter of quality : Services - Products - Creativity
We are pleased to let you have herewith a summary of our quality handbook,
which of course is only the
resume of the whole handbook. Moreover and as we announce it to our personal,
the only valid version
of our Quality Handbook is the one memorized in our Intranet server and displayed
through the screen of
our collaborators' PC.
Any printed document has only an informative value.
Measurement, analyse and improvement
3. PRESENTATION OF THE COMPANY
Know-how and quality
RÜEGER S.A. was founded in 1942 and offers to its clientele the most complete
range of temperature and
pressure measuring instruments in the world.
Over 50 years of history have provided a huge experience that now constitutes
the basis of a strategy of high
specialisation. The Company today has 170 employees providing top products and
quality services on all
five continents around the world.
Head Office and subsidiaries
RÜEGER S.A. has its Head Office in Crissier (Lausanne). The rapid growth
of the emerging markets of S.E.
Asia encouraged the Company to open a sales office in Kuala Lumpur (Malaysia)
in July 1997. It already
has subsidiaries in Stuttgart (Germany) and Monza (Italy).
Measuring the temperature...
Measuring temperature is an extensive subject. RÜEGER S.A. is the greatest
specialist for industrial
applications. It produces two distinct categories of instruments for different
use:
... for all manner of customers
One-quarter of the Company's production is sold to well-known companies in
various market sectors
in Switzerland:
The other three-quarters of the production go for export, especially to multinational
corporations such as
BASF, Bayer, Hyundai, Mitsubishi, Petronas, Shell, Elf, etc. RÜEGER has
been approved and listed as its
customers' preferred supplier.
Precision, a Swiss tradition
RÜEGER measuring instruments are recognised - even by its competitors
- as being the most reliable
and precise on the market. Each sensor or thermometer is individually calibrated
before leaving the factory.
The rigorously controlled production process of the sensitive elements guarantees
an unequalized
quality and lifetime of the instrument. To be mentioned that the entire RÜEGER
organisation is certified
ISO 9001.
An international sales network
The Company has a sales network of over 50 representatives spread around the
world as well as own
sales organisations in Germany, Malaysia and Italy. This widespread network
ensures our international
customers that support is always on hand. This is very much appreciated and
all the more efficient as
the persons discussing the problems meet face to face, share the same culture
and speak the same
language.
Advantages of being in the Lausanne region
The proximity of internationally recognized universities (Lausanne University
and Federal institute of
technology) enables RÜEGER S.A. to engage highly skilled staff, thus ensuring
the quality and
performance of its products. Engineers, technicians and managers are all professionals
able to cope
with the highest marketing requirements. The knowledge of languages is another
great advantage for a
company that does 75% of its business abroad. This is the essential condition
for forging bonds of trust
with our customers and associates.
Local strategy
Communication is the most important part of the Company's strategy. RÜEGER
organizes from time
to time meetings with the main economic players in its region with global impact
such as: Nestlé,
Novartis, Tetra Pak, Alcoa, etc. This offers an opportunity to share experiences
with a common concern
for permanent improvement.
Investment in production tooling and facilities calls for the support of sound
financial partners. The fact
that we have the major international banks in the Lausanne region enable direct
contacts and fast
international transactions. RÜEGER is located just 35 minutes from Geneva
and its intercontinental
airport and 5 minutes from the main motorways, so it is geographically privileged.
Note also that all the
micro and macro-economical opportunities offered by the Lake-of-Geneva area
stands for a cosmopolitan
community, with a very open mind to the rest of the world.
Objective
Responsability
The Management assumes the responsibility to define the functions, to fix the
responsibilities and
the attributions.
Methodology
A person in charge and a substitute are assigned for each function.
All the collaborators of the company assigned to the function can freely organize
themselves as far as
the requirements of the quality handbook are respected.
The companies organization charts represent the functional organization.
The internal and external services are managed according to the principles
of the project management,
whose operation is dealt by the procedure " organization of projects ".
This system calls upon a functional and operational organization at the same time.
Documentation
Inventory of the functions - flow chart of the company -
5. DESCRIPTION OF THE QUALITY ASSURANCE SYSTEM
Objective
Range of application
Our company RÜEGER SA
Responsability
The Management and the quality system function:
Methodology
To apply and supervise the application of our management system of quality
Services - Products - Creativity
7. HEALTH, SAFETY & ENVIRONMENT (HSE) CHART
RUEGER is committed to HSE as a first priority management challenge.
HSE preserve the two most precious contributors to business and the future, people and environment.
HSE is the main occupation of each employee and the management.
Only healthy people will be happy and contributing to success.
Only trained personnel will understand and apply HSE rules and procedures.
Safety has to be observed under any circumstances.
RUEGER is applying the open door policy, any employee has the right
and the duty to announce any
malfunctioning to his management.
To achieve this the following principles have to be observed:
Together we can make the effort for a better environment,
healthy production
processes and the observation of all safety rules.
8. ATEX CHART, 94/9 EC DIRECTIVES
Objectifs
Application field
The whole company as much as it is in relation with the design , production
and sales of Thermo-Sensor
for explosive environments.
Responsability
Documentation
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